29/06/2022 – Home Closed Due to Covid Outbreak
Good Morning, unfortunately, we have had to temporarily close the home again to visitors due to a Covid outbreak. Although the home has had to close all residents are still allowed to have one visitor at a time who will need to have a negative lateral flow test result prior to visiting (which can be provided if required), there is no requirement for the visitors to book in. We are hoping to have the home reopen again as soon as possible and will update the website and Facebook pages as soon as we know when we can reopen. Thank you for your understanding.
06/05/2022 – Changes to Visiting Procedures During Covid Outbreak
Good Morning, the guidance for visits to the home during Covid outbreaks has changed to the following,
‘During any covid outbreaks in the home anyone can still visit the home but only 1 visitor per resident is allowed during any outbreak. There are no restrictions to visits at any other times apart from wearing a mask when in the home.’ Thank you for your patience and understanding throughout this difficult period.
23/02/2022 – Care Home Reopening
Good afternoon, following advice from Public Health England we are now able to re-open the home for visits, all visits will be by a booking system as previous. All family and friends should be tested each time they visit with a LFT, the same procedures will apply (PPE and infection control) throughout the visit. Staff are currently contacting all loved ones to update them that the home is now open for visits and the booking-in procedures. For more information and guidance please see the following website
https://www.gov.uk/government/publications/visiting-care-homes-during-coronavirus
Thank you for your understanding and patience throughout this difficult period and we look forward to seeing you all again.
15/12/2021 – Care Home Visiting
Information for our Residents, Colleagues and Relatives
As the coronavirus pandemic continues, we are continuing to do everything we can to respond quickly and effectively and protect the health of our Residents and Colleagues, support Relatives and work with our local health partners in-keeping with Government and PHE guidelines.
Stainton Way Care Home has always had robust policies in place to both prepare for and prevent the spread of any infection, and we are employing these policies to deal with coronavirus whilst listening carefully to, and following the latest government guidance.
Visiting – Upcoming Changes
Throughout the COVID-19 pandemic, we have been doing everything we can to prevent the transmission of COVID-19 in our homes, and protect our vulnerable Residents from the virus. A key part of this following the Guidance of Visitors into the home and introduction of Lateral Flow Tests which due to the high transmission rate a Lateral flow test which be needed each visit on the day, not at the previous guidance of 72 hours and arranged booking in system, as off the 15/12/2021 changes introduced Residents can have 3 named visitors for internal visits and arranged via booking in system and following robust Infection Control Measures, Testing and PPE. Extended Loved ones and friends not a named visitor can access the Visiting Pod these will continue to be arranged via our booking in system and due to constraints on staffing levels the decision is this option will be only available Monday through to Friday, Essential Carers will not be affected in the new Guidance. We appreciate that it has been incredibly difficult for Residents and their loved ones to be apart, and we are grateful to Residents, Relatives and Colleagues alike for their support, understanding and efforts during this difficult time as we have prioritised Residents’ safety.
Following recent changes to the government guidance through which elements of the Restrictions due to new strain of the virus[ OMRICON] also changes implemented on Residents going out with Relatives, If your loved one as received 2 x doses of the vaccine they will be tested via Lateral Flow tests on alternative days for 2 weeks their visiting will not be affected, if your loved one as not had both doses of the vaccine and are taken out of the home by family, they will be placed in isolation for 14 days and all visits will not be allowed till after this period.
The nature of the visits will depend on the current COVID-19 status of the home, and updates or changes from the Government Guidance in order to continue to safeguard the health and wellbeing of Residents, Colleagues and Relatives. Our visits will be kept to individual bedrooms as before, No more than 2 visitors during any visit
.
Compassionate Visiting
Visiting may be possible in the Residents own personal bedroom for close family members of a Resident who is critically ill or at the end of their life, as long as it is agreed with the Home Manager and that:-
- Negative Lateral Flow test, prior to the arranged visit, which will need to be done each time you visit.
- You and members of your household do not have symptoms of coronavirus, like a fever or cough or loss of taste and smell.• You have not been told to self-isolate or shield for health reasons or identified via the track and trace system
This visit must be pre-arranged and should only take place at the agreed time via the agreed entrance door, so we can ensure that a member of our staff team is available to meet you at the door to and take you through the necessary procedures and escort you to your loved one’s room.
We have prepared clear guidance to explain what you can expect from a compassionate visit and this will be provided to you if a compassionate visit is considered the best thing for you and your loved one.
As ever, we thank you for your understanding, patience, and support
Sharon Smith
16/09/2021 – Care Home Visiting
Commencing the 17/09/2021 Stainton Way Care Home will be re-open for visits using the booking system and through LFD Testing.
Please continue to Log LFD Test results before your visit, you can also collect more from the home.
Thank You.
06/09/2021 – Care Home Visiting
Following our follow-up mass testing we are still in lockdown until 14/09/2021, Grasmere pod visits will commence on 07/09/2021.
Stainton Way 2021 Survey Analysis feedback
Methodology
Surveys were sent to four different groups for their opinions and to rate the service at Stainton Way Care Home, Residents, Relatives, Staff and Visiting Professionals. All Surveys were different in terms of questions appropriate to involvement. Services were rated as Poor, Fair, Good or Excellent. All surveys were sent out on or around the 1st July 2021 with return date of 31st August 2021. All surveys this year were altered to incorporate the Pandemic and how changes affected the Service for all the groups.
Residents Questionnaire Analysis
40 surveys were given out with 20 completed and returned [50%]. 14 questions were asked ranging from comfort, cleanliness, décor, ambience of the home, to meals, friendliness of the staff and activities and questions on the Pandemic.
Some of the highlights brought to our attention from this group were-:
* The home is clean and comfortable
* Staff are friendly and approachable
* Felt safe and understood testing regime
* Choice of meals provided could be better, I know I can ask for something else not on the menu
* Able to communicate with family and friends over the last 12 months
Overall, the Residents rated the home as Good to Very Good
Relatives Questionnaire Analysis
50 surveys were posted to Relatives or next of kin, with 13 returned [25%]. 23 questions were asked ranging from communication, visiting procedures, testing regime, availability of management and staff, cleanliness and overall impression of the home. There was also a section for individual comments to be written as well as suggestions for improvement and the development of the Service.
Some of the Highlights brought to our attention from this group were-:
* You will not find a fault with this home, Thank you for all your care and support.
* Staff have conducted themselves very professionally
* Very welcoming and friendly always feel the home is very clean and homely
*Excellent care home very satisfied with high level of care, staff are amazing
* Disappointment on updates and communication, should have received an e-mail
Overall, the Relatives rated the home as Very Good
Staff Questionnaire Analysis
69 staff members were asked to complete the questionnaire, 18 staff chose to complete and returned [38%]. The form contained 31 quite detailed questions regarding training, support, involvement in decision making for the service, values, staff relationships, roles and responsibilities, procedures and measures throughout Pandemic.
Overall, staff rated the home as a work place and the company as an employer and the changes to the way we had work through the Pandemic as Very Good
Outside Agency Visits Questionnaire
25 outside agency visitor questionnaires were posted out or given by hand to GP surgeries District Nurses, Dentist, Chiropodist, social Workers and Physiotherapists. 6 were completed and returned [25%].
The 6 questionnaires that were returned rated the home as Excellent with the comments.
- Highlight how well mannered the staff are, provide excellent feedback in regards to Residents.
- Stainton Way is run very efficiently always welcoming and great commitment and compassion from staff.
- Management and staff are always amenable
- Staff do an amazing job
Analysis completed by Sharon Smith 2nd September 2021
24/08/2021 – Care Home Visiting
Following a Telephone call from Public Health England on 23/08/2021 Stainton Way Care Home is now classed as an Outbreak and in Lockdown until 06/09/2021. this means no internal visits in the home can take place or taking a family member out until we reopen the 06/09/2021 (except for exceptional circumstances).
In light of this Stainton Way Care Home has been able to re-issue the pod or window Visits. These visiting times are 10:30, 11:30, 13:30, and 14:30 from Monday to Sunday until we reopen. Please ring for an appointment.
19/07/2021- Guidance on care home visiting (19/07/2021)
Please see below the guidance from the government:
Stainton Way Care Home has decided on keeping the visiting booking in place however we have increased the booking to 1 timed slot on each floor for a duration of 45 minutes rather than 1 slot for the whole home for 30 minutes.
Additionally, we now have a 17:30 time slot on each floor per day.
Please can any family or friends who will be down as a named visitors come to the home and collect your self-testing kits. Please be aware all PPE still needs to be worn when visiting.
The Pod also still be in use for any visitors who prefer to use this and the Garden is still usable for visits.
Thank You
13/07/2021- COVID-19 Response: Summer 2021 (12th July 2021)
Following Government updated Guidance from yesterday, we are now aware that:
‘In care homes, the Government will lift restrictions that limit each resident to five named visitors. Specific guidance will advise how visits should be conducted to keep care homes safe whilst also making visits as normal as possible. Care homes will need to retain infection prevention and control measures essential to protecting residents from the risk of infection.’
Please be aware that Stainton Way care Home is still waiting on the specific guidance.
12/07/2021- 19/07/2021 Care Home Visits
Currently, with the likelihood of rules been lifted on 19/07/2021, we are likely to see changes on visitations however Stainton Way Care Home is still waiting on the update for care homes by the Government.
We will update our news once we have been giving new guidance as soon as possible.
21/06/2021- Update On Guidance
Please see the links below with the updated Government guidance for visiting in and out of care homes.
Guidance on care home visiting – GOV.UK (www.gov.uk)
Visits out of care homes – GOV.UK (www.gov.uk)
21/06/2021- Garden Visits
As more LFD are being carried out at Named Visitors own Address we have reopened Garden Visits for Named Visitors & Not Named Visitors.
Please ring the home if you would like to book in for a visit, please be aware all named visitors must still self-test if they want to be within close contact with Residents and all not named visitors must adhere to government social distancing rules.
04/05/2021- Visits out of Care Homes
Following the update from the government, all named visitors who are getting tested by the Care Home can arrange to take their loved ones out. please contact the home in advance so we are aware of your intentions to take your relative and for the care staff to have them ready for their outings on that day.
Please follow all guidelines given by the government on their new update (we have attached the link below for families to read up on or click here ).
https://www.gov.uk/government/publications/arrangements-for-visiting-out-of-the-care-home/visits-out-of-care-homes-supplementary-guidance
26/04/2021- Child Visitation in the Care Home
New Updated Guidelines on Children visiting Family, Please see guidance below or contact The Home Manager And Administrator for further clarification.
Visits involving children and young people aged under 18
It is possible for someone aged under 18 to be one of the 2 nominated visitors, if the resident, family, and the care home all agree that is appropriate.
It is also possible for a young person under the age of 18 to be an essential care giver – although clearly this would be only be appropriate for older teenagers, and must be with the agreement of the care home manager who must satisfy themselves that the young person is confident, capable and willing to provide the care or support agreed.
We recognise that in some cases it may be difficult for friends and family to make a visit if they are not able to bring children with them. We would not want to unnecessarily restrict residents’ opportunities to see visitors in these situations.
Any visits involving children should be carefully considered by the family. The arrangements for the visit – in particular the numbers involved and where the visit will take place – must be planned and agreed with the care home in advance of the visit.
It is very important that any children visiting are able to follow IPC measures carefully. This will include social distancing, PPE use (where appropriate), and advice on minimising physical contact – as well as being able to follow any other instructions or advice the care home staff might provide.
Any children visiting (apart from babies and very young children) should also be counted towards the maximum number allowed for the visit.
Visits including babies and very young children may also take place with the agreement of the care home manager. These children do not need to be counted as an additional visitor. Care home managers and families can agree to exercise some discretion here – but in general a child under the age of 2 need not be counted.
As is the case with visitors of all ages, there should be no close physical contact between babies or young children and the residents they are visiting.
Children aged 11 and over should wear the same PPE as adult visitors. Children under the age of 3 should not wear masks, for safety reasons.
We do not currently recommend that children under the age of 11 participate in regular asymptomatic testing. If a test is to take place for a child, it should be done with their consent and that of their parent or guardian, and following the appropriate steps in this guidance on how to test a child.
15/04/2021- Care Home Visiting Reopened
As of today, Stainton Way Care Home has been able to reopen our doors for internal visits, we would like to thank all the family who has been patient with us through this long and difficult time.
08/04/2021- Care Home Visiting Update from Middlesbrough Council,
Dear Care Home Manager,
Updated visiting arrangements in care homes
There have been some recent changes to the national guidance to support arrangements for care home residents to have visitors as part of easing lockdown restrictions in England. The updated guidance can be found here. The main changes include:
- From 12th April, every care home resident can nominate up to 2 named visitors who will be able to enter the care home for regular visits. These visitors will be able to visit together or separately. Visitors should be tested using rapid lateral flow tests and test negative before every visit, observe social distancing, wear the appropriate PPE and follow all other infection control measures during visits and keep physical contact to a minimum. It is important that the named visitors remain the same people as far as possible. This is simply to reduce the number of different people coming into the care home to reduce the risk of transmission. However, we recognise that there will be situations in which a named visitor cannot continue to visit (for example because of illness). We advise care homes and families to take a pragmatic approach, with the aim of minimising change wherever possible. We also advise that measures should be taken to avoid contacts between visitors and other residents who are not their friends/family.
- In addition to their 2 named visitors, residents with higher care needs can also choose to nominate an ‘essential care giver’; this could mean the resident has nominated a total of up to 3 people who will make regular visits. ‘Essential care givers’ will be supported to follow the same testing arrangements, and the same PPE and infection control arrangements, as care home staff.
- In addition to these new measures care homes should continue to offer visits for other friends or family members through arrangements such as rooms with substantial screens, in designated visiting pods, behind windows or outdoors.
- Visiting in exceptional circumstances such as end of life should always be supported.
It will continue to be the case that in the event of a COVID-19 outbreak (2 or more positive cases in staff and/or residents) in a care home, visiting should immediately stop (except in exceptional circumstances such as end of life) until the outbreak is declared to be over. Essential care givers can continue to visit unless there are specific reasons not to do so.
We know it continues to be a challenging time for you and your staff and we would like to take this opportunity, once again, to thank you and your staff for all your dedication and hard work in caring for our most vulnerable residents. We acknowledge that the manager of the care home is best placed to develop the visiting policy considering the individual needs of each resident, however, we are, by this letter, extending our support and advice to help you do so safely.
Welcoming anyone into care homes inevitably brings risk of COVID-19 transmission. However, these risks can be managed and mitigated, and they should be balanced against the importance of visiting and the benefits it brings to care home residents and their families. Care homes should facilitate visiting as described in the guidance wherever it is possible to do so in a risk-managed way. While rapid testing can reduce the risks around visiting it does not completely remove the risk of infection. In all cases it is essential that visiting happens within a wider care home environment of robust infection prevention and control (IPC) measures, including ensuring that visitors follow (and are supported to follow) good practice with social distancing, hand hygiene and PPE use.
Work is currently underway so that in the coming weeks, care homes will receive tests for visitors that are approved for self-test. At this point, visitors will have the option for tests to be conducted at home, or to use the result of a test taken in other settings. Care homes will receive further communications from NHS Test and Trace about this. However, until this time, visitors must continue to test onsite.
In the face of new variants of the virus, we still need to be cautious to ensure we protect those most at risk in care homes while ensuring indoor visits can go ahead. We will continue to work in collaboration with care homes to ensure that appropriate risk assessments are undertaken to mitigate any risk of exporting infection from the community into the home. While the vaccine is bringing much needed hope and protection, until more is known about its impact on transmission, residents and visitors should continue to adhere to all the infection control measures that are in place now.
It is not a condition of visiting that the visitor or the resident should have been vaccinated. However, we strongly recommended that all visitors, staff and residents take up the opportunity to be vaccinated when they are invited to do so through the national programme.
Thank you for everything you continue to do to keep residents, staff and visitors safe. Please do get in touch with our commissioning and contracting teams who are available to support you where we can with any queries.
We will continue to keep in touch in response to any further changes.
Kind regards,
|
Mark Adams Director of Public Health |
Erik Scollay Director of Adult Social Care and Health Integration
|
03/04/2021- Care Home Visiting Update from DHSC,
This announcement is for care homes in England only.
Care home visiting updateFollowing today’s government announcement that care home residents will each be allowed up to two visitors from Monday 12th April, we are writing to provide you with further information on this change. Please see the link below to read the announcement in full: https://www.gov.uk/government/news/two-visitors-allowed-in-care-homes-to-reunite-with-loved-ones For now, please continue to test all visitors on site using rapid LFT
Thank you, NHS Test & Trace |
30/03/2021- Update on Visits,
We are still officially classed as on an Outbreak and Policies followed set out by Government Guidance and Public Health England till 15/04/2021 then we can open up our visiting programme whether Relatives want to be Tested with Lfd Rapid test which only one Family member/relative is named continuously for inside visiting in our designated visiting area or if you chose to continue visiting loved ones with Visiting Pod Monday to Friday and window visits at the weekends, Same booking system remains in place.
We understand it has been very Challenging and upsetting unable to visit, we have liaised with PHE and Local Authority on an advisory level regarding allowing Window visits only as from 31/03/2021 we are allowing window visits only via booking system please contact the home to book in your visit.
Update on Visits,
Following An update With Public Health England and in line with Government Care Home Guidance, Visitation will now commence on the 15th April 2021.
We will be keeping all families up to date with further updates if guidelines change.
Update on Visits,
All Visits (Window Visits, Pod Visits, Face to Face following government guidelines) are on hold until the 31st March 2021 following the government guidelines and advice from Public Health England and the Care Homes Local Authority.
We will be keeping all families up to date with further updates if guidelines change.
Visiting Update,
Information for our Residents, Colleagues and Relatives
As the coronavirus pandemic continues, we are continuing to do everything we can to respond quickly and effectively and protect the health of our Residents and Colleagues, support Relatives and work with our local health partners in-keeping with Government and PHE guidelines.
Stainton Care Homes have always had robust policies in place to both prepare for and prevent the spread of any infection, and we are employing these policies to deal with coronavirus whilst listening carefully to, and following the latest government guidance.
Visiting – Upcoming Changes
Throughout the COVID-19 pandemic, we have been doing everything we can to prevent the transmission of COVID-19 in our homes, and protect our vulnerable Residents from the virus. A key part of this was stopping all non-essential routine visits to our care homes on 16th March 2020. We appreciate that it has been incredibly difficult for Residents and their loved ones to be apart, and we are grateful to Residents, Relatives and Colleagues alike for their support, understanding and efforts during this difficult time as we have prioritised Residents’ safety.
Following recent changes to the government guidance through which elements of the lockdown have been eased, we are reviewing our policy in line with these changes and looking to ease our own restrictions on visits to our homes, and welcome our Relatives back into our homes.
The nature of the visits will depend on the current COVID-19 status of the home. The visits will be introduced gradually, responsibly and conducted in accordance with government guidance in order to continue to safeguard the health and wellbeing of Residents, Colleagues and Relatives. Our visits will be kept to outdoor spaces, and observe 2m social distancing. No more than 2 visitors during any visit. It is anticipated that from Monday 22nd June we will make 1 hour slots available from Monday to Friday. This is to have a management presence to ensure that visits are managed and run smoothly for all.
Hour slots will be available and will need to be booked in advance by calling the home to arrange a visit. Visits will be 9.30am, 10.30am, 11.30am, 1.30pm and 2.30pm. Please keep your visit to 45 minutes to allow staff time to disinfect the area in preparation for the next visit. At Stainton Lodge we will prepare an area of the courtyard and erect a gazeebo for shelter. At Stainton Way, the resident will remain in the doorway of the garden room and gazeebo will be erected for visitors to have cover.
On the date and time of your arranged visit, you will be met at the front door by a member of staff and taken through the PPE process. Please observe all PPE requests.
This visiting policy will be reviewed regularly to ensure it is safe and observing clear Government guidelines. We may extend the visiting days and time slots as advised and as is practicable.
We will provide Relatives with further updates and information directly and we very much look forward to welcoming them back to our homes soon.
Compassionate Visiting
Visiting may be possible in the Residents own personal bedroom for close family members of a Resident who is critically ill or at the end of their life, as long as it is agreed with the Home Manager and that:-
- You and members of your household do not have symptoms of coronavirus, like a fever or cough or loss of taste and smell.• You have not been told to self-isolate or shield for health reasons or identified via the track and trace system
This visit must be pre-arranged and should only take place at the agreed time via the agreed entrance door, so we can ensure that a member of our staff team is available to meet you at the door to and take you through the necessary procedures and escort you to your loved one’s room.
We have prepared clear guidance to explain what you can expect from a compassionate visit and this will be provided to you if a compassionate visit is considered as the best thing for you and your loved one.
As ever, we thank you for your understanding, patience and support
Updated IPC Policy,
Name: Stainton Way Care Home
Infection control is the name given to a wide range of policies, procedures and techniques intended to prevent the spread of infectious diseases amongst staff and residents. All of the staff working in the organisation are at risk of infection or of spreading infection, especially if their role brings them into contact with blood or bodily fluids like urine, faeces, vomit or sputum. Such substances may well contain pathogens that can be spread if staff do not take adequate precautions.
This organisation believes that adherence to strict guidelines on infection control is of paramount importance in ensuring the safety of both residents and staff. It also believes that good, basic hygiene is the most powerful weapon against infection, particularly with respect to hand washing.
Note:
Under the Health and Social Care Act 2008, [Regulations 2014], Reg.12 Safe Care and Treatment, all Managers are required to comply with the “Code of Practice for Health and Adult Social Care on the Prevention and Control of Infections and Related Guidance.” All Managers must ensure that there is a designated Infection Prevention and Control Lead (IPC Lead) who is named and takes responsibility for this area of activity within the organisation.
The aim of the organisation is to prevent the spread of infection amongst staff, residents and the local community. Within the Code of Practice mentioned above, there are now ten criteria which have to be met in order to comply with the Health and Social Care Act 2008 [Regulations 2014]. This organisation adheres fully to the Code of Practice and associated guidance.
The goals of the organisation are to ensure that:
- Residents, their families and staff are as safe as possible from acquiring infections through work-based activities
- All staff at the organisation are aware of, and put into practice, basic principles of infection control.
The organisation will adhere to infection control legislation:
- The Health and Safety at Work Act etc. 1974 (HSWA 1974) and the Public Health Infectious Diseases Regulations 1988, which place a duty on the organisation to prevent the spread of infection
- The Reporting of Incidents, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR), which place a duty on the organisation to report outbreaks of certain diseases as well as accidents such as needle-stick accidents
- The Control of Substances Hazardous to Health Regulations 2002 (COSHH), which place a duty on the organisation to ensure that potentially infectious materials within the organisation are identified as hazards and dealt with accordingly
- The Environmental Protection Act 1990, which makes it the responsibility of the organisation to dispose of clinical waste safely
- The Food Safety Act 1990
- The Health and Social Care Act 2008, and the accompanying Code of Practice mentioned above.
In this organisation:
- All staff are required to make infection control a key priority and to act at all times in a way that is compatible with safe, modern and effective infection control practice
- The management of the organisation will make every effort to ensure that staff working in the homes of residents have access to sufficient facilities and supplies of appropriate equipment to ensure that they can implement effective infection control procedures and techniques
- Any staff member who does not feel that they have access to sufficient facilities and supplies of appropriate equipment, in order that they can implement effective infection control procedures and techniques, have a duty to inform their line Manager or supervisor.
This organisation believes that the majority of cross-infection in a care environment is caused by unwashed or poorly washed hands, which provide an effective transfer route for micro-organisms. The organisation believes that regular, effective hand washing and drying, when done correctly, is the most effective way to prevent the spread of communicable diseases. Staff who fail to adequately wash and dry their hands before and after contact with residents may transfer micro-organisms from one resident to another and may expose themselves, residents and the public to infection.
In this organisation:
- All staff should, at all times, observe high standards of hygiene to protect themselves and their residents from the unnecessary spread of infection
- All staff should ensure that their hands are thoroughly washed and dried:
- Between seeing each and every resident where direct contact is involved, no matter how minor the contact
- After handling any body fluids or waste or soiled items
- After handling specimens
- After using the toilet
- Before handling foodstuffs
- Before and after any care or clinical activity
- Hands should be washed thoroughly — liquid soaps and disposable paper towels should be used rather than bar soaps and fabric towels
- All cuts or abrasions, particularly on the hands, should be covered with waterproof dressings at all times
- Ordinary soap is considered to be effective for routine use in removing dirt and reducing levels of transient micro-organisms on the skin to acceptably safe levels
- The use of antiseptic or antimicrobial preparations is recommended if residents are known to have an infectious disease or are colonised with antibiotic-resistant bacteria, such as Methicillin Resistant Staphylococcus Aureus
- Antiseptic hand washing solutions may also be used in situations where effective hand washing is not possible
- The use of alcoholic products for hand decontamination is not intended to replace washing hands with soap and water but rather to supplement hand washing where extra decontamination is required, or else to provide an alternative means of hand decontamination in situations where standard facilities are unavailable or unacceptable (for example between residents or in unsanitary conditions)
- To be effective, hands should be thoroughly washed before the use of an alcoholic rub and again after the procedure or resident contact has ended.
The Handling and Disposal of Clinical and Soiled Waste
- All clinical waste should be disposed of in sealed yellow plastic sacks and each sack should be clearly labelled with the resident’s address.
- Non-clinical waste should be disposed of in normal black plastic bags.
- When no more than three-quarters full, yellow sacks should be sealed and stored safely to await collection by an authorised collector as arranged.
- Staff should alert the organisation office if they are running out or yellow sacks, disposable wipes or any protective equipment.
The Use of Protective Clothing
- Adequate and suitable personal protective equipment and clothing should be provided by the organisation.
- All staff should who are at risk of coming into direct contact with body fluids, or who are performing personal care tasks, should use disposable gloves and disposable aprons.
- Sterile gloves are provided for clinical procedures such as applying dressings. These should be worn at all times during resident contact and should be changed between residents. On no account should staff attempt to wash and reuse these gloves.
- Non-sterile gloves are provided for non-clinical procedures.
- The responsibility for ordering and ensuring that supplies of gloves and aprons are readily available and accessible lies with Jemma Warriner
- Any member of staff who suspects that they or a resident might be suffering from an allergic reaction to the latex gloves provided should stop using them immediately and inform their line Manager. They should then consult their GP.
Cleaning and Procedures for the Cleaning of Spillages
- Staff should consider every spillage of body fluids or body waste as potentially infectious and treat as quickly as possible.
- When cleaning up a spillage staff should wear disposable protective gloves and aprons and use the disposable wipes provided wherever possible.
The Handling and Storage of Specimens
- Specimens should only be collected if ordered by a GP.
- All specimens should be treated with equally high levels of caution.
- Specimens should be labelled clearly and packed into self-sealing bags before being taken to the doctors.
- Non-sterile disposable gloves should be worn when handling the specimen containers and hands should be washed afterwards.
The Disposal of Sharps (e.g. Used Needles)
- Sharps—typically needles or blades—should be disposed of in proper, purpose-built sharps disposal containers complying with BS7320.
- Sharps should never be disposed of in ordinary or clinical waste bags.
- Staff should never re-sheath needles.
- Boxes should never be overfilled.
- When full, boxes should be sealed, marked as hazardous waste and clearly labelled with the resident’s details.
- Staff should never attempt to force sharps wastes into an over-filled box.
- Used, filled boxes should be sealed and stored securely until collected for incineration according to individual arrangements.
In the event of an injury with a potentially contaminated needle staff should:
- Wash the area immediately and encourage bleeding if the skin is broken
- Report the injury to their line Manager immediately and ensure that an incident form is filled in
- Make an urgent appointment to see a GP or, if none is available, Accident and Emergency.
- All staff should adhere to the organisation’s Food Hygiene Policy and ensure that all food prepared for residents is prepared, cooked, stored and presented in accordance with the high standards required by the Food Safety Act 1990 and the Food Hygiene (England) Regulations 2005.
- Any member of staff who becomes ill while handling food should report at once to their line Manager or supervisor, or to the organisation office.
- Staff involved in food handling who are ill should see their GP and should only return to work when their GP states that they are safe to do so.
The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR) oblige the organisation to report the outbreak of notifiable diseases to the Local Environmental Health Officer, who will inform the Health and Safety Executive (HSE). Notifiable diseases include: cholera, food poisoning, smallpox, typhus, dysentery, measles, meningitis, mumps, rabies, rubella, tetanus, typhoid fever, viral haemorrhagic fever, hepatitis, whooping cough, leptospirosis, tuberculosis and yellow fever.
Records of any such outbreak, specifying dates and times, must be retained, and a completed disease report form sent to the HSE.
In the event of an incident, the Registered Manager is responsible for informing the HSE.
RIDDOR forms are kept in the office.
In the event of the suspected outbreak of an infectious disease at the organisation, the local Consultant in Communicable Disease Control or Communicable Disease Team should be contacted immediately, Public Health England North East Branch
Related Policies
Accident and Incident Reporting (RIDDOR)
Food Hygiene
MRSA
Notifications
Prevention of Pressure Sores
Protective Clothing and Equipment
Vaccinations
COVID – 19
All new staff should be encouraged to read the policy on infection control as part of their induction process. Existing staff should be offered training covering basic information about infection control. In-house training sessions should be conducted at least annually and all relevant staff should attend. Please refer to the Code of Practice for further guidance.
The Registered Manager is responsible for organising and co-ordinating training.
This policy will be reviewed by the Registered Manager.
To all Relatives and Loved ones,
Just a little note to wish you all a Merry Christmas and hopefully a better 2021
It has been a very difficult year for everyone and a huge Thank You to each and every one of you for your understanding and support.
All at Stainton Way Care Home
Rapid testing programme for care home visitors
Dear Families & Friends
Nationally and locally the priority continues to be to reduce the risk of coronavirus(COVID-19) transmission in care homes and prevent future outbreaks, to ensure the health and safety of both care workers and residents.
We acknowledge that there are other important factors that play a huge part in our residents’ wellbeing, including contact with loved ones, and therefore we are developing a suite of tools to enable wherever possible visitor contact in as safe a way as we can, and this includes the national rapid testing programme for care home visitors. The rapid testing programme is a national programme that is being delivered by the Department of Health and Social Care (DHSC).
At present there are two types of COVID-19 tests, both require a nasal and throat swab:
Polymerase chain reaction (PCR) test – these are the tests that are currently used when people have symptoms of COVID-19 and they are sent to a laboratory for
analysis.
Lateral flow test (LFT) – these are rapid tests and are being used when people have no symptoms of COVID-19 to ensure they are not infectious. The test does not need to be sent to laboratory and can be analysed in the care home within 20- 30 minutes.
The rapid testing programme for care home visitors utilises the LFTs and the tests must be performed by trained care home staff immediately prior to arranged visits for relatives/friends of residents.
It is important to highlight that the rapid testing programme, like other tests, is not 100%effective and does not correctly identify everyone who is COVID-19 positive, therefore all visitors will be required to wear personal protective equipment (PPE) and adhere to COVID-secure visiting arrangements.
Whilst we welcome the introduction of the rapid testing programme there are several practical considerations we have to take account of before we start using these tests, including identifying the resources we will need to provide in addition to the actual testing equipment which is provided by the Department of Health and Social Care.
The national ambition is that care homes which meet the rapid testing programme criteria offer regular testing to family and carers by the 18th December 2020.
Care homes are expected to make an informed decision about whether to use the tests,
based on a thorough risk assessment and taking account of the requirements outlined
below.
Currently we are working hard to review these requirements in order to establish if we can meet the stringent criteria and provide a safe and effective testing programme, which would supplement our current visiting arrangements.
We would be grateful if you could patiently work with us, whilst we assess whether we can provide the rapid testing programme in line with the national criteria which includes the following:
Requirements of care homes
1. The rapid testing programme cannot commence, or continue to be offered, in care homes with an active outbreak of COVID-19 in either residents and/or staff. Further advice will be available to care homes which are experiencing an
outbreak.
2. The care home has a minimum of 2 members of staff dedicated to the
coordination, processing and analysis of the rapid test. This means that each day the rapid testing programme is provided 2 staff will need to be redeployed from existing duties to staff the testing programme.
3. The care home has adequate space which includes; a waiting area, a donning and doffing area for visitors to put on and remove PPE and a workstation to process the test. Social distancing must always be able to be maintained in all these areas.
4. The care home has staff available to assist with swabbing and supporting visitors to register their test.
5. The care home must have a system in place to manage booking visits, taking into account the estimated 45 minutes to 1 hour required to conduct and process the test.
6. Internal visiting arrangements must be COVID-secure and include existing
infection prevention control measures.
Requirements of visitors
Visitors will need to be prepared to:
1. Adhere to the maximum of 2 designated named visitors per resident, with only 1 visitor allowed per visit.
2. Pre-arrange appointments and ensure that adequate time is planned for
undertaking the test.
3. Undertake a test prior to each pre-arranged visit.
4. Consent to testing and sharing their personal information with NHS Test and Trace, including test results.
5. Register their own test kits on-line or have the care home register their tests.
6. Complete a self-assisted throat and nasal swab at each visit.
7. Wait for 30 minutes for their result prior to visiting.
8. Wear PPE during the test and the visit (if the visit is able to go ahead).
9. Follow all infection prevention control protocols and safety requirements during the visit.
10. Be prepared to abandon arranged visit on receiving a positive or inconclusive rapid test result.
11. Complete a confirmatory PCR (swab) test if the rapid test result is positive and self-isolate pending the result of the confirmatory PCR test result; it is only necessary to continue self-isolation if the PCR test is also positive.
Whilst we know that you are eager to visit your loved ones we also request that you please be patient whilst we assess whether we are able to offer this within the constraints outlined above and at the same time be able to maintain our high quality of care in a safe environment.
We would like to thank you for your continued support and request that you appreciate the work that we need to do to establish this rapid testing programme in our care home.
Yours sincerely,
Sharon Smith
Care Home Manager
11/09/2020 Suspended Visitations
Following new guidance from the local authority, Stainton Way Care Home has suspended all visitations until further notice. This will be reviewed by the council daily and we hope to have an update shortly.
Stainton Way Care Home Annual Survey 2020
Our Annual Surveys are due to be sent out, unfortunately, due to COVID 19 and restrictions that have been in place since the home went into lockdown on March 16th, we will not be sending these out to family, representatives and professional visitors, These will resume July 2021 for feedback and quality assurance.
Update Tuesday 16th June 2020
Information for our Residents, Colleagues and Relatives
As the coronavirus pandemic continues, we are continuing to do everything we can to respond quickly and effectively and protect the health of our Residents and Colleagues, support Relatives and work with our local health partners in-keeping with Government and PHE guidelines.
Stainton Care Homes have always had robust policies in place to both prepare for and prevent the spread of any infection, and we are employing these policies to deal with coronavirus whilst listening carefully to, and following the latest government guidance.
Visiting – Upcoming Changes
Throughout the COVID-19 pandemic, we have been doing everything we can to prevent the transmission of COVID-19 in our homes, and protect our vulnerable Residents from the virus. A key part of this was stopping all non-essential routine visits to our care homes on 16th March 2020. We appreciate that it has been incredibly difficult for Residents and their loved ones to be apart, and we are grateful to Residents, Relatives and Colleagues alike for their support, understanding and efforts during this difficult time as we have prioritised Residents’ safety.
Following recent changes to the government guidance through which elements of the lockdown have been eased, we are reviewing our policy in line with these changes and looking to ease our own restrictions on visits to our homes, and welcome our Relatives back into our homes.
The nature of the visits will depend on the current COVID-19 status of the home. The visits will be introduced gradually, responsibly and conducted in accordance with government guidance in order to continue to safeguard the health and wellbeing of Residents, Colleagues and Relatives. Our visits will be kept to outdoor spaces, and observe 2m social distancing. No more than 2 visitors during any visit. It is anticipated that from Monday 22nd June we will make 1 hour slots available from Monday to Friday. This is to have a management presence to ensure that visits are managed and run smoothly for all.
Hour slots will be available and will need to be booked in advance by calling the home to arrange a visit. Visits can only be booked by the Home’s Administrator and not staff working on the units. This to avoid any double booking.
Visits will be 9.30am, 10.30am, 11.30am, 1.30pm and 2.30pm. Please keep your visit to 45 minutes to allow staff time to deep clean the area in preparation for the next visit. At Stainton Lodge we will prepare an area of the courtyard and erect a gazebo for shelter. At Stainton Way, the resident will remain in the doorway of the garden room and a gazebo will be erected for visitors to have cover.
On the date and time of your arranged visit, you will be met at the front door by a member of staff and taken through the PPE process. Please observe all PPE requests. We may request to take your temperature using the laser thermometer on your forehead.
This visiting policy will be reviewed regularly to ensure it is safe and observing clear Government guidelines. We may extend the visiting days and time slots as advised and as is practicable.
We will provide Relatives with further updates and information directly and we very much look forward to welcoming them back to our homes soon.
Compassionate Visiting
Visiting may be possible in the Residents own personal bedroom for close family members of a Resident who is critically ill or at the end of their life, as long as it is agreed with the Home Manager and that:-
- You and members of your household do not have symptoms of coronavirus, like a fever or cough or loss of taste and smell.• You have not been told to self-isolate or shield for health reasons or identified via the track and trace system
This visit must be pre-arranged and should only take place at the agreed time via the agreed entrance door, so we can ensure that a member of our staff team is available to meet you at the door to and take you through the necessary procedures and escort you to your loved one’s room.
We have prepared clear guidance to explain what you can expect from a compassionate visit and this will be provided to you if a compassionate visit is considered as the best thing for you and your loved one.
As ever, we thank you for your understanding, co-operation, patience and support.
Coronavirus Update
27th May 2020
Dear all
We appreciate how difficult it must be if you have a loved one living in a care home at this time, so we want to assure you that we are doing everything we can to keep all those that live and work in our homes as safe as possible. Our strict protocols on infectious diseases are in place and we continue to follow all Government instructions, directives, guidelines and advice.
In March we took the difficult decision to suspend visits to our Stainton Care Homes, apart from in exceptional circumstances agreed in advance, in order to prioritise resident safety which has and will remain our primary concern. Whilst it appears that we might be past the peak of the virus, care homes remain very vulnerable, given the age of the residents and the disproportionate risk that the virus presents to the elderly. Therefore, for the time being we have no option but to continue with our current lockdown arrangements. These will remain in place until we can be assured that the situation is safe enough to start affecting changes to our current restrictions on visitor policy.
We can confirm that the Stainton Homes were fully tested last week including residents and staff as part of the Government programme specific to all Care Homes. This was a very positive step in so far as it shows us where the respective homes currently are in terms of being positive or negative with COVID-19. This assists us in determining the isolation care programme that each individual resident requires at this time. Families have been informed of results. Many of you have asked when you will be able to visit your loved one again, and the truth is that at this point in time, we do not know the answer to that question. We assume that it will be announced publicly when further restrictions can be lifted regarding the visiting of Care Homes.
As this is an ever-changing situation, all government advice will continue to be monitored so that our approach remains in accordance with the latest recommendations. Please do check this page regularly as it will be updated to reflect any development or change to our guidance.
We would like to thank all those in our care, their relatives and friends for their continued support at this time and to recognise and thank all of our staff for their passion and commitment in delivering care in such difficult circumstances.
Coronavirus Update
Tuesday 17th March 2020
This information is intended for Stainton Way Care Home Residents, Colleagues, and any visitors to our homes, and is in response to the Governments advice, recommendations and guidelines published at 5pm on the 16th March 2020.
For comprehensive information about the coronavirus itself, please visit either the Gov.UK or NHS websites.
Visiting Stainton Way Care Home
For us, the health and safety of our Residents and Colleagues is our top priority. As such, we have made the decision to limit non-essential visitors to our care home until further notice.
We have not taken this decision lightly, but we know our visitors, including relatives and loved ones, would want us to do everything possible to keep the Residents in our care safe and well.
Non-essential visits include routine visits from Relatives and loved ones, visits from individuals such as individual hairdressers and entertainers, and from professionals and contractors carrying out non-essential services.
If you can delay your visit or achieve its purpose via another method (i.e. through a telephone call or video call), then please do so.
Requests for essential visits where exceptional circumstances arise will be considered. These can be arranged by contacting the Home Manager directly on (01642) 599157. Also, please reduce the number of persons visiting.
If an essential visit is granted, we ask that a number of steps are taken to limit any potential risk.
Please do not attempt to arrange a visit to Stainton Way Care Home for any reason if you currently feel unwell, particularly if you have a cough, a fever or high-temperature, or have shortness of breath, or if you have been in contact with someone who may have coronavirus, or are currently undertaking a 7 day (individual) or 14 day (more than one person in the household) self-isolation process.
If you are making an essential visit to Stainton Way Care Home, it is important that you do so safely and in a way that minimises the risk of infection to our Residents and Colleagues. Therefore, before visiting and whilst on site, please observe the following:
• Hand washing. It is important that you wash your hands thoroughly before you visit the care home, and regularly whilst you are at the home. Please make sure you wash your hands for a minimum of 20 seconds, using either hot water and soap or the 60% alcohol sanitiser gel that is provided. Additional hand washing stations have been set up at Stainton Way to help essential visitors wash their hands regularly.
• Coughs and sneezes. We understand there are many reasons why someone may cough or sneeze. However, whilst visiting Stainton Way, please make sure you have a tissue on you at all times so that you can catch a cough or sneeze. Please then immediately dispose of the tissue in the bin. Remember – Catch it. Bin it. Kill it.
Protecting our Residents and Colleagues
Please be assured that Stainton Way Care Home is treating this matter with the utmost seriousness and a comprehensive outbreak policy and business continuity plan are in place in the event of a coronavirus outbreak at a home.
All Staff and Colleagues have been informed of the steps we are taking and how they can help prevent the spread of infection. This includes establishing hand washing stations in the reception area. All staff have completed training in Infection Prevention Control (IPC) and practices are being observed by their own peer groups.
Senior staff are meeting on an almost daily basis and are monitoring and reacting to the latest guidance issued by the UK Government, the NHS, and public health bodies.
This guidance will be updated to reflect the latest information and advice regarding any additional steps we are instructed, advised or recommended to take, to safeguard the health of our Residents and Staff.
For any Visitor who has further questions about our response to the coronavirus, please call the Home Manager on (01642) 599157
Thank you for your co-operation, from all at Stainton Way Care Home.
Stainton Way 2019 Survey Analysis Feedback:
Methodology
Surveys were sent out to 4 different groups for their opinions and to rate the service at Stainton Way Care Home, Residents, Relatives, Staff, and Visiting Professionals. All surveys were different in terms of questions appropriate to involvement. Services were rated as Poor, Fair, Good, Very Good or Excellent. All surveys were sent out on or around the 10th July 2019 with a return date of 31st August 2019.
Resident Questionnaire Analysis
30 surveys were given out with 16 completed and returned (50%). 10 questions were asked ranging from comfort, cleanliness, décor and the ambience of the home, to meals, friendliness of the staff and activities.
Some of the highlights brought to attention from this group, were: –
- The laundry service occasionally takes too long
- Staff are very friendly and approachable
- The home is clean and comfortable
- Activities are good, bingo is the best
- Enjoyed the trips out this summer
Overall the Residents rated the home as Very Good
Relative Questionnaire Analysis
30 surveys were posted to relatives or next of kin, with 5 returned (16%). 16 questions were asked ranging from tea and coffee availability, cleanliness and comfort of the home, appearance of care staff, and availability of management to overall impressions of the home. There was also a section for individual comments to be written as well as suggestions for improvement and the development of the service.
Some of the highlights brought to attention from this group, were: –
- Staff always available and helpful. They are brilliant
- The omelette and bakewell tart were gorgeous
- All 3 visiting relatives visiting my Mother say the care is very good
- The overall management of the home is very good
Overall the Relatives rated the home as Very Good
Staff Questionnaire
72 staff were asked to complete the staff questionnaire. 2 staff chose to complete and return (2%). The form contained 30 quite detailed questions regarding training, support, involvement in decision making for the service, standards, values, staff relationships, roles and responsibilities.
Staff rated the home overall as a work place and the company as an employer as Very Good
Outside Agency Visits Questionnaire
15 outside agency visitor questionnaires were posted out or given by hand to GP’s, District Nurses, Dentist, Chiropodists, Social Workers and Opticians. 5 were completed and returned (33%).
The 5 questionnaires that were returned rated the home as Very Good with the comments “Every time I visit the home, there is a lovely feeling to it”, “Staff are so friendly and the home is fully on-board with our service”, “Nothing is an issue”.
Analysis completed by Steve Gibson 3rd September 2019
Stainton Way becomes Dementia Friends
Stainton Way 2018 Survey Analysis Feedback:
Methodology
Surveys were sent out to 4 different groups for their opinions and to rate the service at Stainton Way Care Home, Residents, Relatives, Staff, and Visiting Professionals. All surveys were different in terms of questions appropriate to involvement. Services were rated as Poor, Fair, Good, Very Good or Excellent. All surveys were sent out on or around the 8th July 2018 with a return date of 31st August 2018.
Resident Questionnaire Analysis
30 surveys were given out with 30 completed and returned (100%). 10 questions were asked ranging from comfort, cleanliness, décor and the ambience of the home to meals, friendliness of the staff and activities.
Some of the highlights brought to attention from this group, were: –
- The laundry service could be improved
- Staff are very friendly and approachable
- The home is clean and comfortable, new flooring is nice
- Activities are good, but more activities would be better
- Enjoyed the trips out this summer
Overall the Residents rated the home as Good
Relative Questionnaire Analysis
30 surveys were posted to relatives or next of kin, with 19 returned (63%). 16 questions were asked ranging from tea and coffee availability, cleanliness and comfort of the home, appearance of care staff, and availability of management to overall impressions of the home. There was also a section for individual comments to be written as well as a suggestions for improvement and development of the service.
Some of the highlights brought to attention from this group, were: –
- Staff always available and helpful, one of the senior’s is amazing.
- Massive changes over the past year and all of them positive
- We made the correct choice picking this care home
- Been visiting now for 7 years and always happy
Overall the Relatives rated the home as Very Good
Staff Questionnaire
72 staff were asked to complete the staff questionnaire. 10 staff chose to complete and return (13%). The form contained 30 quite detailed questions regarding training, support, involvement in decision making for the service, standards, values, staff relationships, roles and responsibilities.
Staff rated the home overall as a work place and the company as an employer as Very Good
Outside Agency Visits Questionnaire
15 outside agency visitor questionnaires were posted out or given by hand to GP’s, District Nurses, Dentist, Chiropodists, Social Workers and Opticians. 2 were completed and returned (13%).
The 2 questionnaires that were returned rated the home as Very Good with the comment “I would recommend the home to anyone”
Analysis completed by Steve Gibson 27th September 2018
Raising The Standard 2018
We are currently making extensive improvements to Stainton Way Care Home. These changes will significantly improve the living environment for our residents and their families, and is due to be completed in the Summer. We have spoken with both residents and team members to find out their thoughts and to help us to plan on the exciting changes we wanted to make. Changes have been made so far to flooring, furniture, fixtures and fittings to enhance the comfortable and atmospheric ambience that has always been the major selling point for Stainton Way Care Home. We completed an extensive facelift of our lovely enclosed garden last Summer and are looking forward to a change in the weather so that we can all get outside and continue its development, with plans for a colourful and stimulating garden for us all to enjoy.
Stainton Way 2017 Survey Analysis Feedback:
Methodology
Surveys were sent out to 4 different groups for their opinions and to rate the service at Stainton Way, Residents, Relatives, Staff, and Visiting Professionals. All surveys were different in terms of questions appropriate to involvement. Services were rated as Poor, Fair, Good, Very Good or Excellent. All surveys were sent out on or around the 8th July 2017 with a return date of 31st August 2017.
Resident Questionnaire Analysis
25 surveys were given out with 7 completed and returned. 10 questions were asked ranging from comfort, cleanliness, décor and the ambience of the home to meals, friendliness of the staff and activities.
- Some of the highlights brought to attention from this group, were: –
- Meal choice and variety and food quantity could be improved
- Staff are very friendly and approachable
- The home is clean and comfortable
- Activities are good, but more activities would be better
Overall the Residents rated the home as Very Good
Relative Questionnaire Analysis
25 surveys were posted to relatives or next of kin, with 6 returned. 16 questions were asked ranging from tea and coffee availability, cleanliness and comfort of the home, appearance of care staff, and availability of management to overall impressions of the home. There was also a section for individual comments to be written as well as a suggestions for improvement and development of the service.
5 people rated the home as overall Very Good
2 people rated the home as Good
Comments as follows: –
- Food choice and quantity could be improved
- To have a home’s mini-bus would be good
- Items going missing in the laundry
- Parking is very poor
Staff Questionnaire
All staff were asked to complete the staff questionnaire. 3 chose to complete and return. The form contained 30 quite detailed questions regarding training, support, involvement in decision making for the service, standards, values, staff relationships, roles and responsibilities.
Staff rated the home overall as a work place and the company as an employer as Very Good
Outside Agency Visits Questionnaire
25 outside agency visitor questionnaires were posted out or given by hand to GP’s, District Nurses, Dentist, Chiropodists, Social Workers and Opticians. 12 was completed and returned.
The 12 questionnaires that were returned rated the home as Very Good with the comment “staff are generally polite and prompt”
This year’s survey saw a 30% increase in completed surveys from the previous year.
Analysis completed by Steve Gibson
Macmillan Coffee Morning:
On Friday the 30th September at 10:30am Stainton Way Care Home held a Coffee Morning, The Home Would like to thank Families, Staff, Residents and also those that Volunteered to help on the day. All Donations of Cakes and Biscuits where much appreciated which helped us raise £181.96 for Macmillan Support Cancer Fund.
Everyone had a Very enjoyable day and we would like to thank you once again for your Support.
Stainton Way 2016 Survey Analysis Feedback:
Methodology
Surveys were sent out to 4 different groups for their opinions and to rate the service at Stainton Way, Residents, Relatives, Staff, and Visiting Professionals. All surveys were different in terms of questions appropriate to involvement. Services were rated as Poor, Fair, Good, Very Good or Excellent. All surveys were sent out on or around the 8th July 2016 with a return date of 31st August 2016.
Resident Questionnaire Analysis
60 surveys were given out with 16 completed and returned. 10 questions were asked ranging from comfort, cleanliness, décor and the ambience of the home to meals, friendliness of the staff and activities.
- Some of the highlights brought to attention from this group, were: –
- Unhappiness with the laundry service
- Staff are very friendly and approachable
- The home is clean and comfortable
- Activities are good, but more activities would be better
Overall the Residents rated the home as Good
Relative Questionnaire Analysis
58 surveys were posted to relatives or next of kin, with 10 returned. 16 questions were asked ranging from team and coffee availability, cleanliness and comfort of the home, appearance of care staff, and availability of management to overall impressions of the home. There was also a section for individual comments to be written as well as a suggestions for improvement and development of the service.
7 people rated the home as overall Very Good
2 people rated the home as Good
1 person rated the home as Excellent
Comments as follows: –
- Better choice of food
- Happy with meal change times and having larger meal in the evening
- Improvement in the laundry service
- Weekends can seem like there is less staff on duty
Staff Questionnaire
56 staff were asked to complete the staff questionnaire. 3 chose to complete and return. The form contained 30 quite detailed questions regarding training, support, involvement in decision making for the service, standards, values, staff relationships, roles and responsibilities.
Staff rated the home overall as a work place and the company as an employer as Very Good
Outside Agency Visits Questionnaire
16 outside agency visitor questionnaires were posted out or given by hand to GP’s, District Nurses, Dentist, Chiropodists, Social Workers and Opticians. 1 was completed and returned.
The 1 questionnaire that was returned rated the home as Excellent with the comment “I would recommend the home to anyone”
Analysis completed by Steve Gibson
Asking One’s Aged Parent About Something:
It’s okay to be concerned about one’s parent’s welfare, however one should be careful while deciding to
take a step in the right direction, though without having them feel uneasy.
Asking One’s Aged Parent About Something:
It’s okay to be concerned about one’s parent’s welfare, however one should be careful while deciding to
take a step in the right direction, though without having them feel uneasy.
Asking One’s Aged Parent About Something:
It’s okay to be concerned about one’s parent’s welfare, however one should be careful while deciding to
take a step in the right direction, though without having them feel uneasy.
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